Plans & Pricing

When your trial ends you can choose one of the plans below.

Micro
Micro
Best for small businesses with relatively low volume of customer service activity mainly managed by 1 member of staff
£30.00 billed monthly plus VAT if applicable
  • All features of Malcolm! FAQ and Malcolm! Workflow
  • Up to 30 FAQs
  • Up to 3 workflows
  • Up to 1 admin user
  • Full control of branding
  • API access (Enterprise only)
  • No long term contract
  • Instant setup
  • Friendly support via email
Team
Team
Best for small and medium businesses who have a higher volume of customer service activity managed by several staff
£99.00 billed monthly plus VAT if applicable
  • All features of Malcolm! FAQ and Malcolm! Workflow
  • Up to 100 FAQs
  • Up to 10 workflows
  • Up to 5 admin users
  • Full control of branding
  • API access (Enterprise only)
  • No long term contract
  • Instant setup
  • Friendly support via email
Enterprise
Enterprise
Best for larger businesses who have high volume or complex customer service needs and large customer service teams
  • All features of Malcolm! FAQ and Malcolm! Workflow
  • Unlimited FAQs
  • Unlimited workflows
  • Unlimited admin users
  • Full control of branding
  • Full API access
  • Enterprise plans are custom to you and can include training, 24/7/365 support, custom integrations, unlimited instances, development and design hours, etc.
  • We believe in clear pricing with no setup or hidden costs. Users on our micro and team plans enjoy a rolling monthly contract - you can cancel any time and take your data with you. See our billing FAQ’s or contact us for more info.

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