Thoughts 22 April 2024 Unlocking success: 10 reasons self-service software is your ultimate customer service Investment! Investing in customer self-service software can yield numerous benefits for businesses. Here are ten compelling reasons why it's worth the investment: 1. 24/7/365 availabilityCustomers can quickly access relevant information, troubleshoot common
Thoughts 26 March 2024 The evolution of self-service: from past to future Think customer self-service is a recent invention? Think again! The origins of self-service are fascinating and in some cases surprising. Join us as we take a look at the history of all things
Thoughts 20 March 2024 10 surprising facts about self-service Think you know all there is to know about self-service? Think again! From the first coin-operated vending machines to the sleek digital kiosks we use today, self-service technologies have woven their way into
Thoughts 16 October 2023 Knowledge base versus wiki: which is best for your customers? In today’s world businesses are constantly seeking ways to provide valuable information and support to their customers. Two commonly used tools for this purpose are knowledge bases and wikis. Both can be
Thoughts 4 September 2023 The importance of putting the customer first The customer should always come first. Understanding and meeting customer needs and expectations are essential for any business to succeed. It ensures customers feel appreciated and valued, leading to repeat business and higher